Return policy

The buyer has the right to return the purchased products from the page within 14 calendaristic days from receipt of the package, in accordance with Government Ordinance no. 34/2014 refering to the protection of consumers in the conclusion and execution of contracts on distance.

In case of returning one or more products, the payment of the expenses related to the return/shiping is the consumer’s duty (According to Ordinance no 34/2014).

Return address: NORADA S.A., 535600 Odorheiu Secuiesc, 40 Rakoczi F. Street, Harghita


The right of renunciation to purchase does not apply to legal entities.

After reviewing the returned product(s), the consumer will be notified in writing about the status and the modality of refund of the product value.

For orders paid with the card, the amount will be returned on the same card used for trading, within 14 days of accepting the return.

For any additional information or details refering to the return of the goods, please contact us by email or the phone numbers listed on

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